Our Courses


AbsenteeismHuman Resources

At the end of the course, participants will be able to: Define “Absence” and recognise its symptoms Monitor and measure its impact on the department as a whole Identify employees for whom absence is out of control Examine the common causes of absence Adopt a strategy for dealing with absenteeism List the employment legislation which has an impact on Absence Management Handle return to work interviews in a professional but compassionate way

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Advanced Presentation Skills

PresentingMarketing & Sales

Powerful Presentation Skills is an intensive and highly interactive training course to help ensure you get the most from every presentation opportunity. The course is ideal if you are an experienced presenter or public speaker and now want to achieve more with your presentations. You will gain a wide range of practical experience through many exercises (voice, physical presence, body language etc) and the delivery of four presentations. Each of the presentations provides a different challenge and will give you the opportunity to present in a different style.

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Appreciative inquiry is: The cooperative search for the best in people, their organizations, and the world around them. The systematic discovery of what gives a system “life” when it is most effective and capable. The art and practice of asking questions that strengthen an individual or a system’s capacity to heighten positive potential for change. A practical philosophy of being in the world at a Day to Day level A highly adaptable process for engaging people to build the kinds of organizations and world that they want to live in Appreciative Inquiry has been used successfully in situations such as: Creating new organisational and leadership cultures Supporting post-merger integration and Strategic Business Planning Improving quality and customer service Building strong teams / transforming Conflict to Collaboration Developing collaborative partnerships with other organisations Executive coaching and performance management Developing and implementing organisational strategy

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Assertiveness / Assertive Behaviour

Administration and SecretarialBusiness

The proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships. This course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work Who should attend? Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients

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Assertive Communication

Administration and SecretarialBusiness

Who Should Attend: Anyone who would benefit from a greater understanding of communication and relationship skills, particularly those who have difficulty with confrontation and handling difficult people. This workshop will ensure the participants are able to assert themselves in a positive and diplomatic manner and develop their rapport building techniques with confidence. At the end of the workshop participants will be able to: Understand the differences in people’s behaviour and how to modify their own to accommodate Filter out unproductive communication and uncover what people really mean Be more confident in their own communication and be able to assert themselves when necessary Understand the value of an open mind and the techniques of influencing

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Behavioural Safety

General SafetyHealth & Safety

Organisational culture is a concept often used to describe shared corporate values that affect and influence members’ attitudes and behaviours. Safety culture is a sub facet of organisational culture, which is thought to affect member’s attitudes and behaviour in relation to an organisation’s on-going health and safety performance. This workshop is designed for all staff who need to develop and/or lead a culture of behavioural safety. We will work closely with you to ensure that this workshop is aligned with your existing health and safety policy and any behavioural leadership programmes you may already have. There is a need for a strong lead on safety and to drive a safety culture not just within the business but also with sub-contractors. As a result, the course focuses on coaching and leadership behaviours to underpin a more strategic and political approach. We make use of experiential learning to help embed the skills and behaviours that will underpin this culture. By The End of The Workshop Participants Will Be Able To: Discuss safety in the workplace Communicate constructively Promote and apply employee engagement in safety Identify and overcome barriers Identify motivators towards change Act promptly on unsafe acts Knowledgeable about safety leadership Learn to think about aspects of human factors Provide some leading indicators for safety Actually change behaviour Identify dangerous situations

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Effective Business Teams require highly energised Strategic Business Plans … and… a highly motivated management team to creatively “change the landscape” of an organisations thinking, challenge some paradigms along the way, create some innovative shared visions and to for the management team to operate with high performance team dynamics. According to Peter Senge, most of us have experienced being part of a great team – a group of people who: Function together in an extraordinary way Trust and complement each other Have common goals that are larger than individual goals Produce extraordinary results. Great teams like this have learned how to work together to produce extraordinary results – this Progress International Workshop will help create such a management team. This one day workshop will: Challenge delegates to ask the question “What if we did things differently around here?” and looks at the internal culture and tradition and explores concepts for change. Introduce Appreciative Inquiry - a powerful new Business Planning Tool - harnessed with Six Sigma methodologies, aimed at prioritizing strategies and achieving a shared vision within the management team. Explore Tuckman’s Team dynamics and identify the current status of the Management Team dynamic. Identify relevant leadership styles for your organisation’s present status. Discover the power of professional communication techniques utilizing NLP, Transactional Analysis and Emotional Intelligence to build high performance teams. Identify the advantages of diversity in thinking styles within the management team. Explore the 4 Attributes of Leadership and the Principles to support them.

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Dealing with Bullying and Harassment in the workplace

Bullying and HarassmentHuman Resources

Course Aims This programme is developed to equip managers with the skills, knowledge and behaviours required to manage in a Bullying and Harassment free environment. Course objectives Understand the meaning of the terms “Bullying” and “Harassment” Describe the legal requirements for both parties involved in a bullying and Harassment situation Demonstrate effective communication techniques to handle Bullying and Harassment situations Formulate a personal action plan for future development Course Agenda Introductions and individual expectations Understanding Bullying and Harassment - Definitions - Who is affected? - What is unwanted behaviour? - What makes a harasser? - Power and harassment - Effects on the individual - Bullying in the workplace - Bullying and discipline Understanding Legislation - Policy and legal requirements - Sexual / Racial harassment - Victimisation - Duty of care The Cost of Harassment - To the organisation and the harasser Formulating Action - Techniques to improve communications - Assertiveness, Counselling - Problem solving techniques and strategies - Formal and informal procedure - Effective investigation - Monitoring and review

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Course Aims This programme aims to familiarise staff with the aspects of Bullying and Harassment in a work situation and the process for alerting and dealing with matters effectively and in line with policy. Course Objectives At the end of this event delegates will be able to: Describe The Issues, Which Would Constitute Bullying List The Offences Under Which Disciplinary Action Would Be Taken State The Reasons For Following Accurate Procedure Follow The Structure For A Disciplinary Hearing Recognise The Investigation Process Stages Explain The Appeals Process Course Agenda: What Is Bullying? How Does It Differ From Harassment? Who Is Bullied And Where? Actions To Deal With Bullying Incidents Consequences Of Bullying - For The Victim - For The Perpetrator Gathering Evidence Employer and Employee obligations regarding Bullying & Harassment Allegations Applying Policy Effectively Appeals Procedure

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About Us

We design and deliver training for various companies - ranging from a small business concern to Major International Corporations. We have a vast bank of knowledge and experience that we, as a company, and as individual trainers, can draw upon. The development work we undertake can range from a ?¢‚ǨÀúone-off?¢‚Ǩ‚Ñ¢ training course to a major development project - spanning many different skill areas and people

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Progress International Limited

Peel house
Upper South View

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